Trends of Retail Technology in India

Trends of Retail Technology in India

November 22, 2022

The retail industry has seen a lot of advancements in technology lately, and these advancements have had a direct impact on the customer experience. Retailers are now using various innovations and digital solutions in both the brick-and-mortar and ecommerce sectors to enhance the shopper experience. This investment into different aspects of retail technology allows businesses to meet customers’ expectations when it comes to their shopping experience.

India’s retail sector has undergone several changes and seen tremendous growth in the last ten years. Post-pandemic, we are seeing a major shift in the retail sector. Retail businesses in India are quick to adopt new technologies, which is driving the sector’s growth. Therefore, we can say that India has a bright future in retail technology.

As per Kearney Research, India’s retail industry is projected to grow at a pace of 9% from 2019 to 2030. The market size of the retail sector is expected to be worth US$ 1.8 trillion by 2030. This blog will explore the future of retail technology in India, helping you to understand how the industry is likely to develop in the coming years.

The retail business has been around in India for a long time. In the old days, markets and fairs were set up on weekends and holidays so people could buy and sell things. But over time, there became a place where people could exchange and buy things they needed. As the country developed, a more common type of retail business was set up.

India’s retail market is booming and is expected to be worth $780 billion by 2025, accounting for 10% of the country’s GDP. This makes India a very appealing market for retailers, with its population of over 1 billion people. Retail technology is vital in India’s future success.

What Exactly Is The Retail Sector?

The retail industry is an economic sector that is responsible for the distribution of goods and services. The retail sector helps bring together businesses, traders, products, and customers. The most common types of businesses in the retail sector are supermarkets, shops, and bookstores. These businesses use retail technology to help them manage their businesses more effectively.

After taking the time to understand how your consumers have changed and what they now expect from your business, it’s important to invest in the technology that will help you meet those expectations. Retail technology is all about using the right tools to create efficiencies, improve the customer experience, and push the boundaries of retail innovation.

Future Of Retail Technology in India

India is an excellent place to invest in retail space, as the sector has been subject to major reformations over the last decade. In the coming years, technology will play a big role in transforming the retail sector even further. So if you’re looking to get involved in retail, now is a great time to do so!

Let’s Look at Some Retail Technology Trends of the Future-

Sensors and cameras: By using sensors and cameras, retailers are able to give consumers a more convenient and enjoyable shopping experience. For example, Amazon has created the Amazon Go convenience store network. This store uses feedback from cameras and sensors which is then combined with technology, such as computer vision and deep learning. This allows users to simply pick an item and exit the store without needing to pay at the counter or go through any facial recognition or product scanning.

Omni channel Experience: Customers in India are always thinking about when, where and how to shop, be it online, offline or a mix of both. They want a seamless Omni channel experience. Therefore, the combination of offline and online retail markets is only going to grow. To enhance the customer value proposition and experience, retailers need to adopt such technology and strategy.

Effective Supply Chain and delivery solution: Customers now expect convenience and immediacy more than ever before – they want to be able to order anything they need with just a few clicks and receive their deliveries in less than 30 minutes. Furthermore, customers want a one-stop shop that can provide them with all of the products and services they could ever need.

People now don’t want to wait hours or days for their things to arrive, so there is an urgent requirement for effective supply chains and delivery solutions that can meet these expectations. The future of retail in India will include capabilities such as speedier deliveries, AI/ML-based demand forecasting, IOT  for real-time monitoring, and other similar capabilities that can provide customers with the convenience and immediacy they desire.

Robots & Automation: In the near future, we will see an increase in the number of retailers using robots and automation technology. When a consumer enters a store, they may be greeted by a robot that recognizes them. This robot can communicate with the customer through speech recognition software or a touch screen.

They may make recommendations to the customer or even direct them to the relevant aisle in the store based on their interaction. Robots can take a picture of a customer and save purchase information and other facts so that the robot knows them the next time they come in to shop. This allows for loyalty rewards or other targeted promotional offers to be given to the customer when they return.

To Sum It Up

In essence, the goal of retail innovation has always been to enhance the in-store shopping experience. With the outbreak of COVID-19 acting as a major catalyst, digitization within the retail sector is now occurring at a much quicker rate across all industries. It is now up to retailers to speed up technology integration in order to create a cohesive customer experience and tap into maximum growth potential.

The retail sector in India has undergone several changes over time and will continue to do so, just like every other industry contributing to the country’s GDP. With that said, machine learning, data analytics, computer vision, augmented reality, and other tools will provide the best solutions for recent issues faced by the retail industry.


What are some of the most game-changing innovations that will shape India’s retail future?

The retail industry in India is changing rapidly, with new technologies emerging that are set to change the way we shop forever. Augmented reality, face-based buying, and artificial intelligence are just some of the innovations that will shape the future of retail in India. Process automation is also set to play a big role in making shopping more efficient and convenient for consumers.

How can retailers use technology to its full potential?

There’s no doubt that technology can help retailers in a big way. But how can retailers make sure they’re using technology to its full potential?

Here are a few ways:

– Use data to understand your customers better and give them what they want

– Use technology to streamline your processes and make your operations more efficient

– Use technology to reach more customers, in more places

By using technology wisely, retailers can keep ahead of the competition and drive sales.

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